Lazada Group is pioneering e-Commerce across Southeast Asia.
Launched in 2012, Lazada has grown rapidly to include over 3,500 employees in the region, with operations in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam, and a sourcing center in Hong Kong that drives cross-border marketplace activities. Lazada has earned the trust and financial backing of key investors Tesco, Temasek, J.P. Morgan, Verlinvest, Investment AB Kinnevik and Rocket Internet.
Lazada Group is the umbrella brand for Lazada - our online shopping mall and Lamido - our consumer-to-consumer marketplace.
Revolutionizing the way we shop, and perform online transactions across the region, Lazada has an online footprint of over 3 million daily visits to its websites, and the largest Facebook following in Southeast Asia with over 10 million fans.
Given our tremendous growth, we are searching for dynamic, entrepreneurial, broad-minded individuals to be part of our rapidly expanding team! Join our diverse and motivated team to hone in on your creativity as well as implement new initiatives within a nurturing, equal opportunity environment!
Reporting to the Head of Marketplace Operations, you will be responsible for:
- analyzing and monitoring KPIs (including lead time, cancellations, customer satisfaction, returns, quality, stock levels) and operation performance
- business development of accounts & account reviews
- following-up on daily operations and improving overall Marketplace operations
- onboarding new sellers in order to get their products live on Lazada Marketplace and coach sellers on due diligence process, content guidelines (descriptions, images) and final approval for new accounts
- understanding the current system (Support Seller Center) capabilities and limitations and work with stakeholders to define business requirements
- coordinating the Marketplace seller center with all WH operations related to Marketplace
- giving feedback to Sales and KAMs, as well as Ops teams about the performance of the accounts, analysis of most common issues and development of next steps to solve them
- working closely with all sub-divisions of Operation for all operations related to Marketplace
In order to succeed in the role, you should ideally have:
- Min diploma in Business Administration or alike
- 1-3 years of experience in order fulfilment / project coordination / ecommerce operations
- Excellent communication skills (written and verbal)
- High energy, self-motivation & ability to thrive in a fast-paced start-up environment
- Excellent ability to work in a regional team
- Project management skills
- Good knowledge in Microsoft excel
- Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines
- Results driven & customer focused attitude
- Fluency in English and Chinese is a plus to liaise with associates and vendors
For an Effortless Shopping experience, go to www.lazada.sg today!
from
http://www.startupjobs.asia/job/13096-marketplace-operations-associate-corporate-support-job-at-lazada-singapore-singapore
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