Tripda is a venture by Rocket Internet (the world’s largest internet venture incubator who's behind the success of Zalora, Lazada, foodpanda, etc. here in Malaysia and globally), and we already have operations in 13 countries!
Tripda is an easy-to-use and advanced carpooling system with various innovative features (e.g. safety measures, user rating system, fair price recommendations, car detail registration, user profile & preferences, SMS and email confirmation & reminders) and unlike any other carpooling website out there. Tripda’s services are free-of-charge – check us out at www.tripda.com.my.
Tripda’s mission is to make carpooling a viable, mainstream and safe transportation method. We believe that there is so much more to a trip than just the destination. We want to give people the tools to make friends, protect the earth, save money, and enjoy the whole experience from their doorstep to their journey’s end.
Founded in Brazil in May 2014, Malaysia's operations launched in Sept 2014. We also raised USD 11 million (~RM40 million) in our Series A funding round in Jan 2015 proving strong interest & value in our business model & strategy globally.
To know more about Tripda:-
http://blogs.wsj.com/venturecapital/2015/01/29/tri...
http://www.thesundaily.my/node/293563
(LIKE us at our Facebook page: https://www.facebook.com/TripdaMalaysia)
Say hello to more info about Tripda & carpooling at hello.tripda.com.my!
Tripda Malaysia is growing the team to scale the business!
You must love entrepreneurship and the travel & transportation space so much it drives you crazy. Getting things done & making things happen must be your strength.
As the Customer Relationship Manager & Key Account Lead, you’ll be primarily responsible for (1) working with and managing your small team and together you will interface our customers across various channels (e.g. email, Facebook, SMS, WhatsApp, Zopim, phone), and (2) manage the relationship with our key Tripda users who we call our MVPs (most valuable passengers) and MVDs (most valuable drivers).
Our ultimate aim as a team will be to grow the carpooling culture in Malaysia. This will be both the most exciting AND the most challenging job you've ever done!
What's in it for you? An incredible journey of genuine entrepreneurship with an exciting, fast-paced and global internet start-up, whilst embracing and instilling the invaluable sustainability and go-green aspects of carpooling in your fellow citizens.
He or she will report directly to the Managing Director for Tripda Malaysia & Singapore. Adventure & steep learning curve guaranteed.
- Strictly MUST have the right to work in Malaysia or Malaysia citizen/PR. No work permit will be offered. Applicants who do not meet this criteria will not be considered.
- Required skills:
- Experience in effective & efficient customer relationship management to meet customer service objectives (e.g. loyalty, recurrence, satisfaction)
- Experience in managing at least a small team of customer service staff to interface our users on a daily basis in a structured manner
- Experience in a multi-channel approach in engaging users (e.g. email, Facebook, SMS, WhatsApp, Zopim, phone, and/or more channels)
- Strong social skills - a real people-person that loves to interact, help & coach new people
- Applicants must have at least 12-24 MONTHS of experience of the Required Skills listed above.
- Fluent in English and Malay and preferably a relevant 3rd language
- Very strong interest in entrepreneurship, travel & internet start-ups
- Solid business understanding and willingness to learn
- Positive attitude, sociable personality with strong interpersonal and communication skills
- Bonus points:
- Have started your own company
- Experience with managing and developing marketing campaigns and events organisation/management
- Fluency in Mandarin/Cantonese/Tamil
- Creative design skills
- Own a car
Must work from our Malaysia office at Southgate Commercial Centre in Kuala Lumpur.
from
http://www.startupjobs.asia/job/13242-customer-relationship-manager-amp-key-account-lead-customer-service-job-at-tripda-by-rocket-internet-malaysia
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