ShopBack is an eCommerce cashback platform that aims to help online shoppers across Southeast Asia shop smarter, faster and cheaper. Our platform reaches out to hundreds of thousands of shoppers across the region, bringing them the best deals and promotions on over 300 merchants including Zalora, Lazada, Taobao and more!
Launched in 2014 and headed by grizzled, experienced eCommerce veterans, ShopBack has taken the regional eCommerce industry by storm. In just a year, we are now operating in 4 countries (Singapore, Malaysia, Indonesia and the Phillipines) and have exciting plans to enter other markets in the region. As the no.1 cashback site in the region, we have ambitious plans to expand our product and integrate new verticals/features.
Our platform has received accolades for SiTF’s “Best Innovative Startup (Growth Stage 2015)”, Vulcanpost’s "Most Promising Start-up for 2015" and more! We have also been featured on Vulcan Post, Business Times and Tech in Asia. Come join us on our journey to redefine eCommerce in Southeast Asia and be a part of the A-Team that we have built today!
· Managing our phone hotline and onsite feedback form
· Listen to feedback, process the information, and deliberate a best-response in line with the team’s business objectives.
· Assist the rest of the local operations team in fulfilment, business process optimization, due diligence, and strategic partnerships.
· Guide junior members and lead the team to achieve success and targets!
You will need to have:
· Strong interpersonal and communication skills – both written and spoken.
· Able to converse well in English (speaking mandarin/Bahasa as well would be a plus)
· Empathetic, yet business-oriented, and able to think and respond on your feet at the same time.
· A strong will to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help.
· And most importantly, a genuine heart to help solve our customers’ problems!
Please note that this position is a full-time role and open only to candidates keen to working in Bangsar South, KL.
from
http://www.startupjobs.asia/job/13282-customer-experience-manager-customer-service-job-at-shopback-malaysia
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