Customer Experience Intern (Part Time/Full Time) job at ShopBack Singapore

ShopBack is an eCommerce cashback platform that aims to help online shoppers across Southeast Asia shop smarter, faster and cheaper. Our platform reaches out to hundreds of thousands of shoppers across the region, bringing them the best deals and promotions on over 300 merchants including Zalora, Lazada, Taobao and more!

Launched in 2014 and headed by grizzled, experienced eCommerce veterans, ShopBack has taken the regional eCommerce industry by storm. In just a year, we are now operating in 4 countries (Singapore, Malaysia, Indonesia and the Phillipines) and have exciting plans to enter other markets in the region. As the no.1 cashback site in the region, we have ambitious plans to expand our product and integrate new verticals/features.

Our platform has received accolades for SiTF’s “Best Innovative Startup (Growth Stage 2015)”, Vulcanpost’s "Most Promising Start-up for 2015" and more! We have also been featured on Vulcan Post, Business Times and Tech in Asia. Come join us on our journey to redefine eCommerce in Southeast Asia and be a part of the A-Team that we have built today!

 

You are a perfect fit if:

1.     You will never shy away from ping-pong/Wii challenges

2.     You love hard work – because everyone here puts in a 110%

3.     You love giving others money (seriously, our whole business model depends on it)

4.     You want to be part of the next big thing in Southeast Asian eCommerce

Your friends know you as the problem solver, the conflict-resolver and as a person with more patience than a stone (maybe that’s why our CX team just plain rocks). You love to talk to people, to help them with their problems and bringing resolution to a longstanding issue gives you immeasurable joy. We want you to be part of our ShopBack family!

As part of the operations team based in Singapore, you will work closely with the Director of Operations in fulfilling the role of providing a wonderful customer experience to our shoppers. We promote growth from within and encourage our teams to work together to reach clients and customers goals. We want you if you love online shopping and our concept of helping others save!

Your roles and responsibilities will be as follows:

·       Managing the two main customer outreach channels – phone hotline and onsite feedback form

·       Listen to customers’ needs and requests, process the information, and deliberate a best-response in line with the team’s business objectives.

·       Assist the rest of the local operations team in fulfilment, business process optimization, due diligence, and strategic partnerships.

·       Support all reconciliation, damage control, and crisis communications efforts in the case of PR emergency.

For all of the above, you will need to be:

·       Able to commit 2 months or longer

·       Be fluent in Bahasa Indonesia and English

·       Strong interpersonal and communication skills – both written and spoken.

·       Empathetic, yet business-oriented, and able to think on your feet.

·       Willing to learn and adapt to rapidly changing environments. Some customer service, PR, sales and/or business operations background may help.

·       And most importantly, a genuine heart to help solve our customers’ problems!

Please note that this position is only open to applicants based and have legal rights to work in Singapore.

N.A.

from
http://www.startupjobs.asia/job/13291-customer-experience-intern-part-time-full-time-analytics-job-at-shopback-singapore