Duriana is Malaysia and Philippines’ largest peer to peer, mobile-first marketplace that lets you buy and sell new & preloved stuff right from your smartphone. We hope to change the way people buy and sell by providing an app that is simple and fun to use that also fits into your lifestyle.
As our Community Support Hero, you are the connector between our community of users and the Duriana team. Your mission is to facilitate the user's experience in our mobile app and finding fast, creative and efficient solutions for our user's challenges. Your main responsibilities include:
- Provide superior support, advice and troubleshooting steps to our community members through multiple channels including email and social media
- Guide our users through transaction related processes that include shipping, returns, payment and claims
- Join forces with the product team to further develop and improve our mobile app based on user feedback
- Help with managing payment operations and logistic processes together with the senior management
- Support the team in optimizing, developing and establishing new processes
We are looking for an energetic, resourceful and ambitious young person with a strong sense for excellent service and efficient problem solving. You are the perfect candidate, if...
- you have excellent verbal and written communication skills that will help you go above and beyond the expected
- you are thinking on your feet and have outstanding problem solving skills that help you work through to-do lists in lightening speed
- you love helping people and go out of your way to contribute to making transactions on our platform as easy as 1-2-3
- you are constantly striving to improve yourself and everything around you
- you have a great sense of responsibility and working independently
- your attention to detail leaves other people speechless
- you are a mobile app enthusiast and can easily show others how they work
- you light up the room with your open-minded personality and your eager attitude
- you thrive in a fast-paced environment and are ready to grow within a fast-moving company
PLUS:
- previous customer service experience
- familiarity with ticket management systems (ie: Zendesk)
- previous startup experience
from
http://www.startupjobs.asia/job/13702-customer-service-manager-customer-service-job-at-duriana-malaysia
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