Leflair is the first website in Vietnam to provide its members access to the world’s best brands, at a fraction of the retail price. Every morning, and for a very limited time, we open new boutiques filled with an inspiring selection in women’s & men’sfashion, beauty, home, kids and much more, all guaranteed genuine. Founded by experienced ex-Rocket internet and Groupon, Leflair has just closed the largest seed round for a pre-user startup in the country, and is now looking for top talent to join its team in various divisions. We believe that your career can only go as far as the company you’re working for. That means you should work for a company that’s capable of extraordinary growth (doubling-revenue-every-month kind of growth). So if you are ambitious, driven, obsessed by customer experience and great products, let's connect!
- Ensure high quality and efficiency of customer service and technical support to customers.
- Provide helps and advices to customers using the organization’s products or services, ensure customer requests are fulfilled efficiently and promptly to guarantee maximal customer satisfaction
- Ensure professional and constant communication and follow-up with customers until expectations are fully met
- Investigate and solve customers' problems regarding client complaints and other matters, communicate courteously with customers by telephone, e-mail and face-to-face
- Work with external call centres to support sales initiatives, prevent customer service issues, and ensure compliance with company’s policies.
- Be motivated and have the knowledge and skills needed to perform effectively in both internal and external customers
- Plan, put into place and manage after-sales services, and continually improve those services
- Design measurement tools, track, monitor and report on progress.
- Other related duties and responsibilities as assigned.
- Set up standard procedure of new customer, ensure Service Level Agreement standards are consistently met
- Provide quotation and custom service to VIP customer
- Experience about Customs clearance and trucking arrangement will be a plus.
- Bachelor’s degree major in Business Administration, Customer Service or related fields.
- Minimum of 1 year experience in customer service in related fields.
- Excellent communication skills – written and verbal (Vietnamese and English)
- Strong customer service, results orientation, inter-personal skills and teamwork oriented
- Proven organization and administration skills
- Highly self-motivated, strong work ethic, enthusiastic, professional, proactive, meticulous and a “can-do” attitude
- Good knowledge of Ms Office, Power Points, Internet
- Confidence in decision making, strong communications skills; good people skills.
- Strong analytical and deductive skills and problem-solving skills.
- Ability to prioritize works for effective implementation, interact effectively with all levels and function as an effective team member.
- Long term oriented
What do we offer in return?
- A chance to have insights into an e-commerce company
- A chance to gain more knowledge in different departments within the e-commerce business
- A chance to work in a creative, flexible, friendly and vibrate workplace
- A chance to work with high energy, international and innovative team
- A chance to work in a developing industry with a skyrocket growth rates and potential to have highest rank of salaries in the market.
This is a full-time position with a competitive salary, come take your chance and contact Thao Ha at hiring@leflair.vn for further information.
from
http://www.startupjobs.asia/job/13133-customer-service-leflair-vietnam-customer-service-job-at-leflair-vietnam
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