MatchMove Pay is Singapore’s fastest growing financial technology company, providing innovative enterprise solutions to help businesses increase revenue, user engagement and loyalty through the strategic use of our customizable cloud-based platforms.
The proprietary cloud-based MatchMove Wallet is an award-winning, fully customizable mobile wallet and payment card Platform-as-a-Service (PaaS) providing leading corporations in the Asia Pacific region a safe and secure payment card service solution.
MatchMove Pay has since been recognised internationally as a company for its outstanding innovation. This year, MatchMove defeated a strong line-up of 14 other finalists to emerge as “Top Innovator” in global fintech competition, SWIFT Innotribe Startup Challenge. In 2013, MatchMove was ranked as Singapore’s fastest-growing technology company in Southeast Asia in the Deloitte Technology Fast 500 Asia Pacific. In 2012, MatchMove was also awarded the Red Herring Top 100 Asia and Red Herring 100 Global.
MatchMove Pay is headquartered in Singapore with offices spanned across Vietnam, Indonesia, India and the Philippines.
- Proactively own and manage multiple high-visibility and high-touch customer relationships from a technical perspective
- Drive issue resolution using standard process/procedures in coordination with supporting resources
- Regularly communicate with assigned accounts, set expectations and negotiate priorities appropriately
- Establish and document each customer’s processes, procedures, customization, and configuration
- Collaborate with developers and PMO who may be accessing customers’ source code to ensure changes intended to fix or modify an issue
- Proactively manage, measure and track customer tickets to ensure their timely resolution
- Collaborate with project managers to prioritize and manage software build schedules
- Provide recommendations for product enhancements as identified
- Escalate issues as appropriate
- Other ad-hoc job scopes such as translation, UAT/Live testing may be required
- Fluency in English to facilitate communication between business and regional teams
- Prior working experience in a banking/financial serves environment is a plus
- Actively drive problems to resolution
- Ability to create and drive a technical strategy to address customer issues
- Strong interpersonal and communication skills to interact with clients, management, and peers
- High-level process knowledge and good technical skills relating to software development, networking, and database management
- Knowledge of APIs integration
- Knowledge of SQL server
- Knowledge of PHP is preferred
from http://www.startupjobs.asia/job/12878-technical-project-and-account-manager-mumbai-others-job-at-matchmove-pay-pte-ltd-india
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