Easyship is:
A multi-award winning tech startup in Hong Kong, is using cutting-edge technology to revolutionize the ecommerce world by enabling anyone to ship worldwide in just a matter of clicks.
We started in January 2015, and in less than a year we built a working technology, put together a team of 15 people from 11 nationalities, handled more than 100,000 orders from 1,000+ online sellers, and raised over USD1.5 million from Silicon Valley and Asian investors. We won multiple tech awards, most notably Tech in Asia Singapore 2015 as best Startup in Asia and we were backed by Swire Group Blueprint in our first months of creation.
We are now expanding our team of talented, young & hungry individuals to fuel this rocketship to the sky.
Build and maintain our customer network, be passionate about selling a product you believe in!
You will:
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Establish an interactive and trustworthy relationship with existing customers by providing support, information, and guidance
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Conduct regular Business Reviews with customers to identify their needs and propose new products. Improve our service by coordinating sales activities with the technical team
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Monitor the effectiveness of customer acquisition and retention strategies by tracking key account metrics
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Identify short and long term growth opportunities by keeping up to date with the market trend and competitor activity
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Assess customer’s critical needs and transform them into our business opportunities
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Maintain a high level of customer satisfaction rate.
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Pro-actively build a strong network
The right person will be:
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Self-motivated, driven, flexible, quick learner. Achiever
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Likeable and positive, with an ability to listen and articulate
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Hard-working. Not afraid to run the extra mile
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Analytical and can easily deal with numbers
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Capable of working independently and in a team
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Excellent in communication skills with proven ability to communicate (verbally and in writing) articulately in Cantonese, Mandarin and English
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1-4 years of relevant experience in customer services is a plus
What you can expect from us:
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Work side by side with Co-founding team
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Flexible, real startup life. Work hard and take time when you need it. No face time
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Huge responsibilities from day one. Be owner of your own learning curve. Possibilities are limitless and just depend on you
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You will work in a very dynamic environment and be part of an international team
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Gain a 360 degrees exposure to all sides of a business: finance, operations, logistics, sales, technology development, legal etc.
Position: Full-time
Compensation: Competitive package + equity available
Benefits: Medical coverage + Gym membership
Starting Date: Yesterday
from
http://www.startupjobs.asia/job/13021-account-manager-customer-service-job-at-easyship-hong-kong
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