Customer Specialist job at Nubela Corp Singapore

Correct me if I'm wrong, but I sincerely believe we are one of the rare breed of Singaporean startups solving a truly hard problem:

To not have to worry about your website going offline, getting hacked, or even being slow.

(Corollary: To focus on your business/website functions, and leave the hard work in keeping a website fast, secure, and reliable to an expert)

In this case, the expert is Kloudsec -- A hyper-smart robot assistant for areliable website.

We are Kloudsec, and in this job description, I will share with you our 3-part secret ingredient that makes for our secret sauce:

1. Leadership with a proven track record
2. Not liable to run out of money in a foreseeable future
3. Expertise in humanizing hard technical problems

Leadership with a proven track record

• Steven Goh, Founder/CEO

  • Built Gom VPN, 200+k active users, #1 on Chrome Web Store
  • Built Javelin Browser, 1M users

• Ivan, CTO/Cofounder

  • ex-CTO of Bumbox, exit.

• Sarah Chian, CMO/Cofounder

  • ex-Perx
  • ex-Pickat
  • got the above 2 startups to a million dollar run-rate

Not liable to run out of money in a foreseeable future

We are a bootstrapped company, and we are very lucky have a #1 product that is profit-generating and fast-growing that funds our runway.

(Corollary: we will not die in X months, after Y funding dries up -- No artificial deadline to die)

Expertise in humanizing hard technical software

The world will be a better place if we can humanize software so much so that any non-technical user can easily understand the underlying technical bits (such as the state of security for a website) and easily deploy it to his existing daily software stack.

Some examples of humanizing software for regular humans:

• Javelin Browser is the first Android browser (1M users)

  • with ad-block built in for the mobile
  • open links from 3rd party apps and load it in the background, without switching apps

• Gom VPN built as a Chrome Extension (200k active users)**

  • enabled by a single click, so anyone can use a VPN without configuration

 

Product

Kloudsec is an incredible product: We have taken the technical complexities of maintaining a reliable/fast site and built it into a robot assistant that any non-technical user can trust!

This product combines our company's talent in

• translating really hard technical problems into a human perspective (via visualization)
• building and scaling hard technical platforms

You can find out more about Kloudsec at kloudsec.com

We are hiring a customer specialist, who champions for the needs for our customers by

1. Understanding, and alleviating the pain/plight our users have
2. Executing on inbound marketing (such as optimizing user-acquisition funnel, refining customer persona, marketing positioning, etc)

You will be working directly with the CEO in shaping product decisions with your input from the users.

Do you think you might be up for the challenge?

Send me an email at steven@nubela.co :) Feel free to bombard me with questions.

Thanks for reading!

Steven Goh, Founder of Nubela Co, Kloudsec.

If you find these adjectives to be befitting of your personality, I think you'd be perfect for us:

• Bright
• Learn fast
• Optimistic
• Pragmatic

from http://www.startupjobs.asia