HappyFresh is a new, fast-growing food eCommerce company in South East Asia. We enable customers to order a full assortment of high quality, fresh groceries from their favourite supermarkets via a mobile app and have them delivered to their doorstep in the next hour. Backed by experienced investors and built by seasoned entrepreneurs, we currently operate in Indonesia and Malaysia, and are planning to expand to other South East Asian countries very soon. If you enjoy an international, fast-paced, and fun work environment and are passionate about eCommerce, we look forward to hearing from you. Join the HappyFresh Family!
What You’ll Be Doing
- Handling emails and inbound calls from customer related their requests, and calling outbound to solve it
- Escalating inquiries and complaints to the respective division – Operations, IT, Content, Finance, and Commercial
- Identifying process improvements and opportunities to manage demand
What We Are Looking For
- Expert in communication (Email & Call)
- Computer literate and enthusiastic for Internet and its possibilities.
- Very strong in working independently as well as in a team
- Enthusiastic self-starter: proactive, creative, well-organised.
- Structured work, focused on process, details, and quality
- Experience in Customer Service field is a plus
- Fluent in English, both spoken and written
- Able to work on shifting schedule include public holiday
Apply at: https://app.jobvite.com/j?aj=oMmG1fwz&s=startupjobs.asia
Applications submitted only via startupjobs.asia will not be received and unfortunately cannot be responded to at this point in time.
from http://www.startupjobs.asia/job/12871-customer-service-representative-customer-service-job-at-happyfresh-malaysia
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