Launched in May 2015, Vanitee is Singapore’s largest online beauty community & marketplace. We have RM$20M growth capital and is expanding to Malaysia in 2016. We take pride in verified professionals, transparent pricing, genuine user reviews and 100% happiness guarantees. We believe beauty is in an age-old industry ready for change. We want to improve the way people perceive and engage beauty services. Through our free, and easy-to-use app, Vanitee users can search & discover the latest beauty trends, enquire on beauty services and instantly confirm their beauty service bookings.
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Think you’ll be a great fit? Then we want you on #TeamVanitee! Get in touch with us here: http://bit.ly/jointeamvee
Only shortlisted candidates will be contacted. Thank you!
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Respond to inbound calls, chats and emails efficiently within service level agreements.
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Outbound engagement to bridge prospective artists to Vanitee
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Provide end-to-end support to all internal and external customers.
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Manage and resolve customer feedback and complaints.
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Provide customers with product guidance and service information
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Able to work rotating shifts, long hours and commit to overtime whenever the need arises
Education and Experience
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At least a Diploma or Bachelor’s Degree
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Preferably with 1 years’ of experience in customer care roles
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Multilingual ability will be an advantage
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Very savvy with mobile apps and various online platforms
Key Competencies
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An individual with good verbal and communication skills
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A meticulous individual who can work independently with minimum supervision
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A motivated and proactive individual with a positive attitude, who can work well in a fast paced environment
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Passionate in building sustainable relationships with beauty artists and beauty consumers
from
http://www.startupjobs.asia/job/14919-happiness-agent-customer-service-job-at-vanitee-malaysia
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